Customer Care

Important Shipping Information

New Balance offers FREE delivery on all orders over S$75.00. Packages are delivered via CJ Logistics Asia Pte Ltd.

  • No delivery on weekends or holidays.
  • All orders received for in-stock items deliver within 2 business days.
  • To deliver to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online.
  • New Balance reserves the right to hold any order for suspected fraud.
CostEstimated DeliveryShipping Availability
Standard Shipping
(CJ Logistics Asia Pte Ltd)
FREE on all orders over S$75.00
S$6.00 for orders under S$75.00
(Applies to delivery and store pick up)
Our usual delivery time frame is between 2-3 business days.
However during busy sale periods this may be extended.
Singapore

We do not ship to following locations/buildings/areas:

Postal CodeLocation/Building/Area
WHOLE AREA KHUSU ISLAND
WHOLE AREA ST. JOHN'S ISLAND
WHOLE AREA PULAU UBIN
WHOLE AREA PULAU TEKONG
WHOLE AREA RIFLE RANGE COMPOUND
WHOLE AREA SELETAR AEROSPACE
WHOLE AREA WEST CAMP ROAD
WHOLE AREA AIRPORT CARGO ROAD
WHOLE AREA ALPS AVENUE
WHOLE AREA AIRLINE ROAD
WHOLE AREA TURF CLUB AVENUE
98269 Resort World at Sentosa
98322 85,BRANI TERMINAL AVENUE
98322 81,BRANI TERMINAL AVENUE
98324 2,BRANI TERMINAL AVENUE
98325 89,BRANI TERMINAL AVENUE
99958 Resort World at Sentosa (OFFICE)
109680 Central Manpower Base (CMPB)
117536 Power Grid
117605 Stockport Road
117630 Tanjong Berlayer Camp
129817 Clementi Camp
139302 Ayer Raja Camp
149051 Special Operation Command
149373 Queenstown Remand Centre
178880 Parliament House
248843 Tanglin Camp
367833 Mount Vernon Camp
397970 Guillemard Camp
417902 Kaki Bukit Prison School
465555 Bedok Camp
478937 Singapore Prisons Quarters
498760 Changi Exihibition Centre (Airbase)
498761 Changi Exihibition Centre (Airbase)
498819 Changi Naval Base
498802 1 Changi North Way
499611 8 Changi North Way
498834 Tanah Merah Prison
508487 Hendon Camp
509863 Changi Airbase
509927 Trent Engine Overhaul Complex
509928 SIA Engine Test Centre
509932 Trent Engine Overhaul Complex
534257 Paya Lebar Airbase
567754 Amoy Quee Camp
596302 Maju Camp
596472 Police KINS Training Camp
506969 Changi Prison Complex Cluster B
507087 Selarang Camp
528765 21 Tampines North Drive 2
507709 Changi Prison Complex Cluster A
609271 ASL Shipyard
609273 PPL Shipyard
609278 Shell
609412 Vobak Building
609831 Caltex Jalan Buroh 1 Service Centre
619110 Jurong Port
619523 ST Kinetics
628054 29, Tanjong Kling
628398 Tuas Naval Base
628439 Tanjung Gul Camp
629122 Jurong Shipyard
629351 50, Gul Road
629353 Keppel Shipyard (Gul)
629888 Keppel Shipyard
637559 Pasir Laba Camp
637607 Tuas Power Station
638357 Jurong Camp I
638361 Jurong Camp II
638364 SAFTI Military Institute
638501 ST Marine
638709 15, Tuas Crescent
638717 23, Tuas Crescent
667988 Bukit Gombak Camp
669638 Hillview Camp
669642 Gombak Base HQ
669644 Gombak Base
669645 Ministry of Defence
669646 Bukit Panjang Camp
688255 Mowbray Camp
688256 Kranji Camp
688793 Stagmont Camp
689953 Keat Hong Camp II
689954 Keat Hong Camp
698956 Tengah Air Base
708972 Murai Camp
708976 Lim Chu Kang Camp II
718919 Sungei Gedong Camp
729753 Mandai Camp
729754 Mandai Camp II
729756 Mandai Hill Camp
738103 Woodland Check Point
738203 Woodland Check Point
738406 60 Woodlands Industrial Park D
738700 Woodland Check Point
757618 Sembawang Camp
757621 Chong Pang Camp
757752 Sembawang Airbase
757753 Khatib Camp
757758 Dieppe Barracks
758103 Senoko Power Station
759907 Senoko Incineration Plant
759945 Admiralty West Prison
759956 Sembawang Shipyard
759956 Sembawang Wharf
759957 Sembawang Prison
769194 4 Lorong Chencharu
778895 Nee Soon Camp
778900 Nee Soon Camp (Leo North)
779914 Nee Soon Camp (SCDF)
797792 Seletar Airport Passenger Terminal
797809 Seletar Airport
819658 Changi International Airport Services
819659 SATS Inflight Catering Centre 1

Orders from Outside Singapore

This site is for orders shipping to addresses within Singapore. For orders outside of Singapore, please visit one of our international sites: